Frequently Asked Questions
Everything you need to know about your With Jéan order.
How long will it take for my order to arrive?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 5-10 business days depending on your location and chosen shipping method.
What is your return policy?
We accept returns on full-priced items within 21 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that sale items are final sale and cannot be returned.
How do I determine my size?
We provide a detailed size guide on each product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our customer care team for specific garment measurements.
Do I have to pay international duties and taxes?
Import duties and taxes are not included in the item price or shipping cost. These charges are the responsibility of the customer and will be collected by the carrier upon delivery.
Can I cancel or modify my order after it has been placed?
As we aim to process orders as quickly as possible, we are unable to guarantee cancellations or modifications once an order is confirmed. Please double-check your shipping address and items before completing your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna in select regions.